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Client Intake Specialist

Darrow

Darrow

Administration
New York, NY, USA
Posted on Friday, June 7, 2024

Description

We are Darrow – a fast-growing LegalTech startup revolutionizing the justice system. Founded in 2020, Darrow was born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Our team of world-class legal experts and technologists have built the leading justice intelligence platform, uncovering egregious violations across legal domains, such as privacy and data breach, consumer protection, securities and financial fraud, environment and employment.

We are looking for a talented and passionate Client Intake Specialist to join our New York team. You are a highly motivated, goals-driven person who enjoys working with people. You are open-minded and collaborative. You can make things happen in a fast-paced startup environment.

Not Your Typical Client Intake Specialist Role

At Darrow, you will be part of the global Revenue team, working directly under the Plaintiff Finding Team Lead to help find and vet potential leads to be plaintiffs in class action lawsuits. You will play an instrumental role in helping bridge the gap between victims of legal violations and the people who represent them, holding companies accountable for harming individuals.

Responsibilities

  • Managing the entire lead intake process to ensure high customer conversion rates.
  • Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, email, text, and advanced communication software), and tracking them via Salesforce.
  • Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.
  • Working across departments and collaborating with teams such as Marketing, Sales, Litigation Success, and Legal Data.
  • Updating and maintaining streamlined communication with our clients to ensure a smooth end-to-end experience, demonstrating professionalism.

Requirements

  • At least 1 year of experience as an intake specialist/call center representative or in an administrative role within an office setting.
  • Strong interpersonal skills, with a specific focus on customer communication via phone (experience in telemarketing or cold-calling a plus).
  • Proven organizational skills and tech-savvy with experience using CRM software, and a demonstrated ability to quickly adapt to new software and platforms.
  • Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through to their successful conclusion.
  • Must enjoy working collaboratively with cross-functional business partners in a fast-paced environment.
  • Speaks English at an idiomatic level.
  • Spanish Speaking (big plus).

Benefits:

  • Medical, Dental & Vision insurance for you and your dependents.
  • $150 weekly Grubhub credit for lunches
  • Unlimited paid time off policy
  • Hybrid work model
  • Eligibility to participate in a bonus incentive plan and stock option plan to give our employees a direct stake in Darrow’s success
  • Darrow provides a reasonable range of compensation. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. The range of (total/base) pay for this role is $45,000 - $63,000.