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Service Desk & Operations

superwise.ai

superwise.ai

Operations
Remote
Posted on Nov 27, 2024

Service Desk & Operations - Blattner Technologies

Location: United States, Remote

Company Overview:

Blattner Technologies is a leader in AI-driven data solutions, dedicated to transforming businesses through innovative technology. We specialize in harnessing the power of data and artificial intelligence to drive digital transformation and operational excellence for our clients. Our mission is to empower businesses with cutting-edge AI and data solutions, fostering an environment where talented professionals can thrive and make a significant impact. At Blattner Technologies, we value innovation, collaboration, and a commitment to excellence.

Job Summary:
As part of the Service Desk & Operations team, you will play a pivotal role in ensuring smooth operational workflows and providing technical support across the organization. Your responsibilities will include managing service desk activities, optimizing operations, and resolving technical issues. This role requires a blend of technical acumen, business savvy, and strong communication skills to deliver efficient and effective support while driving operational excellence.

Key Responsibilities:

  • Provide front-line technical support and troubleshooting for hardware, software, and network issues.
  • Manage and prioritize service desk requests, ensuring timely resolution or escalation.
  • Collaborate with cross-functional teams to improve operational workflows and service desk processes.
  • Monitor system performance, identify areas for improvement, and implement solutions.
  • Maintain and document service desk procedures, including logs of incidents and resolutions.
  • Contribute to strategic initiatives aimed at optimizing operations and service delivery.
  • Deliver excellent customer service while maintaining a strong focus on operational efficiency.

Travel

  • Travel may include business meetings and customer visits as required.

Technical and Professional Skills:

  • Strong technical acumen to troubleshoot and resolve technical and operational issues.
  • Business savvy to align operational processes with organizational goals.
  • Experience in a service desk or operational role is highly desirable.

Soft Skills:

  • Excellent communication and interpersonal skills for effective collaboration with diverse teams.
  • Strong organizational and multitasking abilities to manage competing priorities.
  • A proactive and analytical mindset for identifying and solving complex challenges.

Job Type: Full-time

Compensation Range: $55,000-$75,000

Benefits Include:

  • Competitive salary
  • Stock options
  • Comprehensive health insurance
  • Opportunities for professional growth and development
  • Flexible work hours and a supportive team environment

Blattner Technologies is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us in our commitment to excellence and innovation and take the next step in your career with us.